I found this complaint on viagogo.pissedconsumer.com

November 5th, 2012

Look at this complaint over at viagogo.pissedconsumer.com

“I went to viagogo and paid £400 upfront in January for guaranteed tickets a Tom Petty concert. When it got to two weeks before the concert I tried to email and ring and was reassured that the tickets would be here in time for the show and that the delay was normal and down to the promoters and venue.
On the night before the show I was told that the seller had been instructed to upload my tickets for email by the day of the show and hadn’t so the tickets were being changed to a box office collection and £30 back or a full refund.

If they had been honest and given us some notice we could have sorted different tickets or at least not had the added insult of the trip and excitement just to have it dashed at the very end.

They hide behind and impossible customer service email and phone service and spout that your money is guaranteed as though that’s all that matters. They used my money to make money and left me no time to sort anything else. Absolutely disgusting!”
There are many comments like this online. We need to get our voices heard!


Touts never died, they just went online – ihateviagogo

November 5th, 2012

Viagogo claim its website is for fans to exchange tickets with each other but the Channel 4 investigation (earlier this year) into online ticket touts uncovered Viagogo’s dodgy practices. As I have highlighted in my previous posts, Viagogo staff buy massive quantities of tickets for gigs and sell them at hugely inflated prices, so your tickets are not coming from fans.
This year Viagogo has bought 50,000 tickets for acts, sporting events and musical events including 9,000 Coldplay tickets, 3,000 Westlife tickets and 2,200 Rihanna tickets. These tickets would go for up to £1,344!!!
We need to spread the word and let people know that Viagogo are touts.


Viagogo moves to Switzerland so it doesn’t have to abide by UK law

October 26th, 2012

In April Viagogo moved its head office from London to Geneva. This is a blatant attempt for Viagogo to continue breaking the law when it comes to the resale price of tickets. Viagogo commented that it would stick to its customer guarantee which “goes far beyond any UK trading regulations.” Why should we believe anything they say, they just want to make money and now they can do what they like in Geneva. Full article in MusicWeek.

We need to stand up to Viagogo . Stop buying tickets from them and start sharing your bad experiences using their services. Find us on twitter @ihateviagogo



Viagogo has a legacy of untrustworthy behaviour…………….

October 16th, 2012

You would think that Viagogo would have learnt from previous exposure of its ethics.Not only does Viagogo deceive the public with inflated prices, it has a reputation for breaching the terms contracts it has with tour providers.

In 2009 AEG (Michael Jackson’s tour promoter) allocated Viagogo 7% of tickets to this concert with contract terms preventing them of “bulk sales and volume discounts”.
Guess what, Viagogo breached this contract! See full article

The point of Viagogo is to provide a safe environment for people to buy and sell tickets to prevent these tickets getting into the hands of touts.
But Viagogo are the touts we should be looking out for. They over charge us because they only care about how much money they make.

We need to spread the word about Viagogo’s malpractice. If you have any bad experience regarding Viagogo, let me know, you will not be the only one.
It has been 3 years since this article, I am sure they have continued to deceive all of us.


Buying a ticket from Viagogo is the same as buying it from the black market

October 8th, 2012


If you need more reasons to hate Viagogo, watch this video. http://www.dr.dk/tv/se/kontant/kontant-16#!/  

Employees from Viagogo are buying tickets for concerts in advance, then hiding the name and price on this ticket so they can sell them at a much higher price to us!

They act like they are doing us a favour by giving us the best deal but in actual fact they are stealing money from us without us knowing.

If it is happening in Denmark, who says it is not happening in the UK and what else are they trying to hide from us.

Start watching the documentary from 20:00 (as it is mostly in English from here) you will see the interviewee confront a Danish man (who works for Viagogo) about hiding and changing the name and price on concert tickets. This is concrete  evidence of malpractice and it is ILLEGAL. Therefore Viagogo are deceiving us about the original price of tickets and tricking us to paying more.

It is so funny, watch Ed Parkinson the Director at Viagogo, squirm trying to answer questions about this. He can’t answer because he know that this is what Viagogo does on a daily basis.

Don’tbuy tickets from Viagogo!!! You will only pay more than it’s worth and the tickets will probably arrive late anyway.



Viagogo UK goes into liquidation, very, very quietly …

September 27th, 2012

Don’t fancy having controls, scrutiny or regulation stopping you from making as much money as possible? Find what Viagogo did after Dispatches’ disclosures in February

Channel 4′s Dispatches caused a minor stir in February when they broadcast a programme that exposed the shady dealings within the secondary ticket market. Viagogo attempted to prevent the programme from being shown but were unsuccessful despite two attempts to obtain a court injunction. The revelations did not come as a surprise to Safeconcerts nor to Safeconcerts’ members, we have been highlighting the various issues surrounding the secondary ticket market for years.

As the fuss dies down behind the scenes Viagogo appear to have taken some very interesting measures that have so far gone unreported and unnoticed. These measures should raise alarm bells for the UK’s ticket buying public.

Why would one of the biggest names in secondary ticketing change its business name?

On the 22nd March 2012 Viagogo Ltd, the UK arm of Viagogo changed its name to Consolidated Information Services Ltd and in doing so they classified the business not as ticket touts or a ticket agency but as:

“74909 – Other professional, scientific and technical activities not elsewhere classified”

On the 26th March 2012 Viagogo put itself into liquidation and appointed a liquidator.

On the 3rd April 2012 the statutory notice of liquidation was posted in the London Gazette under the name of Consolidated Information Services Ltd, so not a sign of the well known name Viagogo. Ah, now we see, who would make the link between this unknown company name and Viagogo?
[You can see the entries at Companies House here, or see the image at the bottom of this item.]

During March/April 2012 everything was transferred from Viagogo Ltd to Viagogo AG based in Switzerland.

There is no obvious indication on Viagogo, apart from a change in address, to show you are now no longer dealing with a UK company this means that if you have any problems with them you will be subject to Swiss laws, you will not be covered by UK law. Take a look at their company information page now here.

What is going to happen to my details if I used Viagogo?

What you need to know about the privacy policy of viagogo is it gives them permission to transfer your personal information including financial details outside of the European economic area and if it goes into liquidation or administration it can transfer your deals to another party.

“In the event that viagogo is sold, or transferred some of its assets to another party, our customer information will most likely also be transferred in connection with such acquisition. If your personal information is transferred, use of such information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of viagogo.”

Of course it doesn’t really matter what the policy actually says, the fact is that Viagogo have transferred everything away from the UK, effectively this means that they are no longer subject to UK laws. The big question is why a thriving UK company has gone into liquidation but appear to have a thriving business now based in Switzerland. What are the UK debts? Will all UK debts be cleared?

Not even the Olympics will be Viagogo Free now

We are led to believe Viagogo gave assurances to Police in 2011 that it would not get involved in Olympic tickets but on the 17th April Viagogo announced that it is in ‘collaboration’ with the Spanish Olympic Committee.

“We’re proud to be supporting the Spanish Olympic Movement. We have always sought to partner with the world’s leading sports organisations and bring the benefits of our unique ticketing experience. Becoming a part of the Olympic movement in Spain is a big step for our business” (read in full)

Viagogo was part of a fraud prevention forum to do with Operation Podium (formed for the Olympic Games), despite industry experts advice some 20 months ago not to have anything to do with them. After the Dispatches programme, Podium suspended the prevention forum and ceased contact with Viagogo (why did it take a television programme for this to happen?)

Viagogo also lost its appeal against the RFU after it was ordered to disclose sellers’ details to the RFU.

Viagogo is now believed to be the subject of a Police investigation into their activities as well as a much anticipated investigation by HMRC, was this a factor in their ‘voluntary liquidation’ and move to Switzerland?

What does this mean for the Secondary Ticket Market?

As a market leader, the example that Viagogo have set will no doubt be followed by more and more of the secondary ticket agent companies as they all move as far away from the UK’s current regulations as possible whilst keeping their hands firmly in the pockets of the UK consumers. They will all be watching their progress carefully to see if this move to Switzerland has any impact on their sales. Of course many of the nastiest of fraudulent ticket sites are and were based in countries other than the UK to avoid the long arm of our laws and they have been doing this for years so it was only a matter of time before others saw a gap in the legal red tape.

It doesn’t appear that there will be any form of new legislation or restrictions applied to the secondary ticket market in the near future. The only way that ticket buyers can protect themselves from both the secondary ticket sellers and fraudulent sites is to avoid them. The Safeconcerts Be Ticket Safe® Directory will tell you what sort of site you are purchasing from. Our advice has always been to avoid buying from any company not based in the UK. Safeconcerts only ever recommend ticket buyers to purchase from legitimate, primary ticket sellers, we do not link to or affiliate with any secondary ticket sellers.

We believe that the majority of secondary ticket sites will do whatever it takes to avoid adhering to UK laws and this latest development by Viagogo is an excellent example of the tactics used to prevent openness, honesty and transparency in dealing with the public. The sad reality is that the legitimising of ticket exchanges means that genuine fans will just keep on using the same old sites, not caring where the tickets come from or how much money is being made on them. We now know that the “fan to fan” facade these sites have hidden behind for so long are nothing of the sort and we know that Viagogo have taken steps to ensure that they are now untouchable by UK law. What does that tell you about Viagogo?


Warning to all Music goers, do not use Viagogo!!!

September 26th, 2012

Well what can I say, this company is truly shady. I have complained about my experience greatly and have commented on the usual review sites and yes I got the normal “can I have your transaction ID so we can look into your query” I then got the “apologies for your experience this is not a usual experience” How does that help me or its customers. Why is the customer service department so slow to respond to emails and phone calls yet the if you complain on review sites they are quick to respond? It occurred to me that this is public form and that they care more about what people see them doing as opposed what they do. It is therefore my primary objective to reveal the true Viagogo and make sure people see and understand who they really are.

This is no longer about my personal experience but about what the company does, we all saw the Great Scandal that uncovered how they operated but there is plenty more out there to see.

Please help spread the word and hopefully we can get this site which will list all the terrible findings visible to people who just want their tickets!